Deliveries & Returns
Ilasco offer a 100% guarantee on all garments sold from our website.
If you are in any way dissatisfied with the goods you have ordered for any reason, we will exchange them or give you a full refund for the items, provided the item returned is unused and is returned with the original labels and packaging, including proof of purchase all within 28 days of purchase.
We will refund you in full or exchange the item or items for another item in our catalogue. If you would like an exchange, please note on the paperwork what colour and size you would like to exchange for.
Please note these delivery details are for online purchases from this website only - trade purchase delivery details can be advised by your Key Account Manager
Delivery Options
UK
Standard 1-4 working days (Mon-Fri) – £5.50 inc vat
Free standard delivery for orders over £20
Worldwide
Variable depending on country. This will calculate at basket stage, or contact us for more information.
Deliveries outside of the UK may incur additional charges.
If you require items urgently or have any issues with delivery, contact us on enquiries@ilasco.co.uk or phone us on 01592 777000
Exchanges
If you wish to exchange your Ilasco product, you can simply return your order, following the above steps, with a note on your paperwork requesting an exchange. Our team can then swap this over for you, if stock allows.
How to Return International Orders
Please note that we do not pay the cost of returning items to us from outside of the UK.
To return or exchange items send them back to:
Web Returns Department
Keela International Limited
Nasmyth Road
Southfield Ind Estate
Glenrothes,
Fife Scotland,
KY6 2SD
Please note, when sending a return, the parcel and postage cost are your responsibility until it reaches us. Therefore, we recommend that you send by recorded/registered delivery.
Returning a Faulty Item
It doesn’t happen often, at Ilasco we pride ourselves on high quality manufacturing.
However, if you have received an item which isn’t quite right please contact us at enquiries@ilasco.co.uk or call our team on 01592 777000
Cancellation Policy
If you wish to cancel your order, please email us at enquiries@keela.co.uk or phone us immediately on 01592 777000.
In the event your order has already been processed and sent, we will not be able to cancel the order. However you will be able to return the item to us once it is delivered (please see our returns policy below), after the return of goods we will then be able to process a refund.